Scrap-car price offered
Compare the net scrap-car price offered for the same vehicle and service, including any collection charge.
Service score compiled from customer feedback.
BUSINESS DIRECTORY
686 real business profiles
Compare customer feedback assessments, official ATF information and local business details.
Browse researched businesses ↗Customer experiences. Clear ratings.
Our ratings are based on feedback from customers who purchased or used the business’s services. Our team reviews the information supplied and compiles it against a consistent checklist, covering the customer experience from the quote to payment and paperwork. Some contributors may be personally known to our team; their feedback is assessed against the same criteria. Government ATF information is checked separately against the linked official register. The overall rating combines the nine customer-feedback service scores with the ATF register score, giving each check equal weight and rounding the result to a whole star.
The ten-point checklist
Government ATF approval
Match the exact site, operator and permit to the official government ATF register.
Official ATF register information.
Certificate of Destruction on request
Check whether the business explains and provides a Certificate of Destruction when applicable to the vehicle and treatment.
Service score compiled from customer feedback.
Communication and response speed
Assess how promptly enquiries receive a useful, clear response by phone or email.
Service score compiled from customer feedback.
Quote clarity and deductions
Check that the net quote, conditions and possible deductions are explained before agreement.
Service score compiled from customer feedback.
Booking and flexibility
Assess how clearly bookings are arranged and how reasonable requests to change arrangements are handled.
Service score compiled from customer feedback.
Customer service and friendliness
Assess respectful, helpful service and clear answers to a first-time customer’s questions.
Service score compiled from customer feedback.
Collection or drop-off experience
Compare the agreed collection or drop-off arrangements with the actual handover.
Service score compiled from customer feedback.
Payment speed
Check whether payment arrives within the agreed timescale.
Service score compiled from customer feedback.
Logbook, paperwork and aftercare
Check explanations of logbook handling, DVLA notification, receipts and follow-up support.
Service score compiled from customer feedback.
Understanding the scores
Scores run from 0 to 5: 0 means failed, 1 major shortcomings, 2 below the expected standard, 3 meets the expected standard, 4 strong performance and 5 excellent performance supported by evidence. Each business has nine service scores compiled from customer feedback and one official ATF register score. The overall rating is their equal-weight average, rounded to a whole star.
These compiled assessments are not a simple average of individually submitted customer star ratings. The team is responsible for the scoring and published summaries. Business details, official sources and the ten individual scores help readers understand the assessment.
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