1
Scrap-car price offered
3 / 5Recorded checklist score for Silverlake Garage (Motor Salvage) Ltd: 3/5; ask for the net amount payable for your vehicle, including collection and deductions.
CUSTOMER FEEDBACK & ATF CHECKS
Silverlake Garage (Motor Salvage) Ltd — Southampton
Row Ash, Botley Road, Shedfield, Southampton, Hampshire, SO32 2HL. · SO32 2HL
Telephone: 0148 9782537
ATF permit: BP3698LX · Effective · Official register ↗
Business and ATF information
- Registered operator / permit holder
- SILVERLAKE GARAGE (MOTOR SALVAGE) LIMITED
- Site / facility name
- Silverlake Garage
- Licence-holder name in source record
- Silverlake Garage (Motor Salvage) Ltd
- Regulator
- Environment Agency
- Local authority
- Winchester
- Permit reference
- BP3698LX
- Recorded permit status
- Effective
- Waste management licence number
- 19851
Published contact number: 023 8022 9999
Published opening hours
Monday–Friday 08:30–18:00; Saturday 08:30–16:00; Sunday 09:30–13:00.
Salvage service is not available on Sundays. Vehicle buying: 01489 772240; parts and tyres: 01489 772233; salvage: 01489 772244.
Published services
- Vehicle purchasing
- Vehicle recycling
- Recycled parts and tyres
- Salvage vehicles
Information source: Government ATF record; business-published branch information. Imported government ATF register record; permit status can change. These saved details are not a fresh confirmation of the permit’s current status.
How we assess customer feedback
Our ratings are based on feedback from customers who purchased or used the business’s services. Our team reviews the information supplied and compiles it against a consistent checklist, covering the customer experience from the quote to payment and paperwork. Some contributors may be personally known to our team; their feedback is assessed against the same criteria. Government ATF information is checked separately against the linked official register. The overall rating combines the nine customer-feedback service scores with the ATF register score, giving each check equal weight and rounding the result to a whole star.
Evidence behind this profile
Business and permit facts are separate from the customer-feedback checklist. The existing assessment scores have been retained; the additional public-record information does not represent a new mystery-shop, collection or payment test.
Published hours are branch-specific and should be confirmed before travel. Where a criterion lacks published transaction detail, that limitation is stated.
The ten-point checklist
2
Government ATF approval
5 / 5The recorded permit reference for Silverlake Garage (Motor Salvage) Ltd is BP3698LX, with status “Effective” in the source record. Imported government ATF register record; permit status can change.
3
Certificate of Destruction on request
3 / 5Recorded checklist score for Silverlake Garage (Motor Salvage) Ltd: 3/5; confirm who handles permanent scrapping and who issues any applicable destruction certificate.
4
Communication and response speed
3 / 5Recorded checklist score for Silverlake Garage (Motor Salvage) Ltd: 3/5; contact the business to confirm its current response and booking arrangements.
5
Quote clarity and deductions
4 / 5Recorded checklist score for Silverlake Garage (Motor Salvage) Ltd: 4/5; ask for the quote conditions and any possible deductions in writing.
6
Booking and flexibility
3 / 5Published hours: Monday–Friday 08:30–18:00; Saturday 08:30–16:00; Sunday 09:30–13:00.. Recorded checklist score for Silverlake Garage (Motor Salvage) Ltd: 3/5; confirm the available appointment window and cancellation arrangements.
7
Customer service and friendliness
2 / 5Recorded checklist score for Silverlake Garage (Motor Salvage) Ltd: 2/5; consider the provider’s answers to your own questions alongside the recorded feedback score.
8
Collection or drop-off experience
2 / 5Published services include Vehicle purchasing and Vehicle recycling. Recorded checklist score for Silverlake Garage (Motor Salvage) Ltd: 2/5; confirm collection or public drop-off arrangements for the address shown.
9
Payment speed
4 / 5Recorded checklist score for Silverlake Garage (Motor Salvage) Ltd: 4/5; agree the payment method and expected timescale before handover.
10
Logbook, paperwork and aftercare
2 / 5Recorded checklist score for Silverlake Garage (Motor Salvage) Ltd: 2/5; confirm the receipt, DVLA steps and follow-up contact before the vehicle leaves.
Location on Google Maps
Row Ash, Botley Road, Shedfield, Southampton, Hampshire, SO32 2HL., Southampton, SO32 2HL