1
Scrap-car price offered
4 / 5Recorded checklist score for Charles Trent Ltd: 4/5; ask for the net amount payable for your vehicle, including collection and deductions.
CUSTOMER FEEDBACK & ATF CHECKS
Charles Trent Ltd — Rugby
Avon Lane, off Newbold Road, Rugby, Warwickshire, CV21 1HF · CV21 1HF
ATF permit: AP3995SC · Effective · Official register ↗
Business and ATF information
- Registered operator / permit holder
- CHARLES TRENT LIMITED
- Site / facility name
- Avon Lane
- Licence-holder name in source record
- Charles Trent Ltd
- Regulator
- Environment Agency
- Local authority
- Rugby
- Permit reference
- AP3995SC
- Recorded permit status
- Effective
- Waste management licence number
- 48216
- Site type
- A19a: End of Life Vehicles < 2500 tonne per year
- Permit issue date
- 26/05/2004
- Recorded variation date
- 26/05/2004
- Company number
- 14938085
- Recorded company status
- Active
Company directors
- Marc John Trent — Director
- Neil Trent — Director
Directors of the registered permit-holder company; directorship does not establish ownership. Source: Companies House current officers, checked 29 October 2026.
Information source: Government ATF register source record. Government ATF permit page checked on 29 October 2026; status can change.
How we assess customer feedback
Our ratings are based on feedback from customers who purchased or used the business’s services. Our team reviews the information supplied and compiles it against a consistent checklist, covering the customer experience from the quote to payment and paperwork. Some contributors may be personally known to our team; their feedback is assessed against the same criteria. Government ATF information is checked separately against the linked official register. The overall rating combines the nine customer-feedback service scores with the ATF register score, giving each check equal weight and rounding the result to a whole star.
Evidence behind this profile
Business and permit facts are separate from the customer-feedback checklist. The existing assessment scores have been retained; the additional public-record information does not represent a new mystery-shop, collection or payment test.
Company directors are sourced from the matched Companies House officer record. Where a criterion lacks published transaction detail, that limitation is stated.
The ten-point checklist
2
Government ATF approval
5 / 5The recorded permit reference for Charles Trent Ltd is AP3995SC, with status “Effective” in the source record. Government ATF permit page checked on 29 October 2026; status can change.
3
Certificate of Destruction on request
3 / 5Recorded checklist score for Charles Trent Ltd: 3/5; confirm who handles permanent scrapping and who issues any applicable destruction certificate.
4
Communication and response speed
4 / 5Recorded checklist score for Charles Trent Ltd: 4/5; contact the business to confirm its current response and booking arrangements.
5
Quote clarity and deductions
2 / 5Recorded checklist score for Charles Trent Ltd: 2/5; ask for the quote conditions and any possible deductions in writing.
6
Booking and flexibility
3 / 5Recorded checklist score for Charles Trent Ltd: 3/5; confirm the available appointment window and cancellation arrangements.
7
Customer service and friendliness
2 / 5Recorded checklist score for Charles Trent Ltd: 2/5; consider the provider’s answers to your own questions alongside the recorded feedback score.
8
Collection or drop-off experience
4 / 5Recorded checklist score for Charles Trent Ltd: 4/5; confirm collection or public drop-off arrangements for the address shown.
9
Payment speed
1 / 5Recorded checklist score for Charles Trent Ltd: 1/5; agree the payment method and expected timescale before handover.
10
Logbook, paperwork and aftercare
2 / 5Recorded checklist score for Charles Trent Ltd: 2/5; confirm the receipt, DVLA steps and follow-up contact before the vehicle leaves.
Location on Google Maps
Avon Lane, off Newbold Road, Rugby, Warwickshire, CV21 1HF, Rugby, CV21 1HF