1
Scrap-car price offered
2 / 5Recorded checklist score for EMR Hartlepool: 2/5; ask for the net amount payable for your vehicle, including collection and deductions.
CUSTOMER FEEDBACK & ATF CHECKS
EMR Hartlepool — Hartlepool
Thomlinson Road, Longhill Ind Est, Hartlepool, TS25 1NS · TS25 1NS
Telephone: +44 1429 268575
ATF permit: MP3090ZL · Effective · Official register ↗
Business and ATF information
- Registered operator / permit holder
- EMR GROUP LIMITED
- Site / facility name
- EMR Hartlepool - EPR/MP3090ZL
- Licence-holder name in source record
- European Metal Recycling Ltd
- Regulator
- Environment Agency
- Local authority
- Hartlepool
- Permit reference
- MP3090ZL
- Recorded permit status
- Effective
- Waste management licence number
- 60083
- Site type
- A20: Metal Recycling Site (MRS) (mixed)
- Permit issue date
- 10/03/2017
- Company number
- 02954623
- Recorded company status
- Active
Published contact number: 01429 268575
Company directors
- Edwin Leijnse — Director
- Christopher Phillip Sheppard — Director
- Robin Sheppard — Director
Directors of the registered permit-holder company; directorship does not establish ownership. Source: Companies House current officers, checked 29 October 2026.
Published opening hours
Monday to Friday 7am to 4:30pm Saturday 7am to 11:30am
Published branch hours; contact before visiting, especially on bank holidays.
Published services
- Ferrous metal recycling
- Non-ferrous metal recycling
- Scrap vehicle recycling
- Vehicle batteries accepted
- Catalytic converters accepted
- Alloy wheels accepted
Information source: Government ATF register; Companies House where matched; published branch information. Government ATF permit page checked on 29 October 2026; status can change.
How we assess customer feedback
Our ratings are based on feedback from customers who purchased or used the business’s services. Our team reviews the information supplied and compiles it against a consistent checklist, covering the customer experience from the quote to payment and paperwork. Some contributors may be personally known to our team; their feedback is assessed against the same criteria. Government ATF information is checked separately against the linked official register. The overall rating combines the nine customer-feedback service scores with the ATF register score, giving each check equal weight and rounding the result to a whole star.
Evidence behind this profile
Business and permit facts are separate from the customer-feedback checklist. The existing assessment scores have been retained; the additional public-record information does not represent a new mystery-shop, collection or payment test.
Company directors are sourced from the matched Companies House officer record. Published hours are branch-specific and should be confirmed before travel. Where a criterion lacks published transaction detail, that limitation is stated.
The ten-point checklist
2
Government ATF approval
5 / 5The recorded permit reference for EMR Hartlepool is MP3090ZL, with status “Effective” in the source record. Government ATF permit page checked on 29 October 2026; status can change.
3
Certificate of Destruction on request
3 / 5Recorded checklist score for EMR Hartlepool: 3/5; confirm who handles permanent scrapping and who issues any applicable destruction certificate.
4
Communication and response speed
1 / 5Recorded checklist score for EMR Hartlepool: 1/5; contact the business to confirm its current response and booking arrangements.
5
Quote clarity and deductions
2 / 5Recorded checklist score for EMR Hartlepool: 2/5; ask for the quote conditions and any possible deductions in writing.
6
Booking and flexibility
2 / 5Published hours: Monday to Friday 7am to 4:30pm Saturday 7am to 11:30am. Recorded checklist score for EMR Hartlepool: 2/5; confirm the available appointment window and cancellation arrangements.
7
Customer service and friendliness
1 / 5Recorded checklist score for EMR Hartlepool: 1/5; consider the provider’s answers to your own questions alongside the recorded feedback score.
8
Collection or drop-off experience
2 / 5Published services include Ferrous metal recycling and Non-ferrous metal recycling. Recorded checklist score for EMR Hartlepool: 2/5; confirm collection or public drop-off arrangements for the address shown.
9
Payment speed
3 / 5Recorded checklist score for EMR Hartlepool: 3/5; agree the payment method and expected timescale before handover.
10
Logbook, paperwork and aftercare
1 / 5Recorded checklist score for EMR Hartlepool: 1/5; confirm the receipt, DVLA steps and follow-up contact before the vehicle leaves.
Location on Google Maps
Thomlinson Road, Longhill Ind Est, Hartlepool, TS25 1NS, Hartlepool, TS25 1NS