1
Scrap-car price offered
4 / 5Recorded checklist score for Carl Smith Salvage: 4/5; ask for the net amount payable for your vehicle, including collection and deductions.
CUSTOMER FEEDBACK & ATF CHECKS
Carl Smith Salvage — Norwich
Carl Smith Salvage, Labrador Turnpike Road, Fundenhall, Norwich, Norfolk, NR16 1EH · NR16 1EH
Telephone: 0150 8488127
ATF permit: XP3094NH · Effective · Official register ↗
Business and ATF information
- Registered operator / permit holder
- Carl Smith
- Site / facility name
- Carl Smith Salvage
- Licence-holder name in source record
- C Smith
- Regulator
- Environment Agency
- Local authority
- South Norfolk
- Permit reference
- XP3094NH
- Recorded permit status
- Effective
- Waste management licence number
- 71357
Information source: Government ATF register source record. Imported government ATF register record; permit status can change. These saved details are not a fresh confirmation of the permit’s current status.
How we assess customer feedback
Our ratings are based on feedback from customers who purchased or used the business’s services. Our team reviews the information supplied and compiles it against a consistent checklist, covering the customer experience from the quote to payment and paperwork. Some contributors may be personally known to our team; their feedback is assessed against the same criteria. Government ATF information is checked separately against the linked official register. The overall rating combines the nine customer-feedback service scores with the ATF register score, giving each check equal weight and rounding the result to a whole star.
Evidence behind this profile
Business and permit facts are separate from the customer-feedback checklist. The existing assessment scores have been retained; the additional public-record information does not represent a new mystery-shop, collection or payment test.
Where a criterion lacks published transaction detail, that limitation is stated.
The ten-point checklist
2
Government ATF approval
5 / 5The recorded permit reference for Carl Smith Salvage is XP3094NH, with status “Effective” in the source record. Imported government ATF register record; permit status can change.
3
Certificate of Destruction on request
2 / 5Recorded checklist score for Carl Smith Salvage: 2/5; confirm who handles permanent scrapping and who issues any applicable destruction certificate.
4
Communication and response speed
3 / 5Recorded checklist score for Carl Smith Salvage: 3/5; contact the business to confirm its current response and booking arrangements.
5
Quote clarity and deductions
3 / 5Recorded checklist score for Carl Smith Salvage: 3/5; ask for the quote conditions and any possible deductions in writing.
6
Booking and flexibility
4 / 5Recorded checklist score for Carl Smith Salvage: 4/5; confirm the available appointment window and cancellation arrangements.
7
Customer service and friendliness
1 / 5Recorded checklist score for Carl Smith Salvage: 1/5; consider the provider’s answers to your own questions alongside the recorded feedback score.
8
Collection or drop-off experience
2 / 5Recorded checklist score for Carl Smith Salvage: 2/5; confirm collection or public drop-off arrangements for the address shown.
9
Payment speed
4 / 5Recorded checklist score for Carl Smith Salvage: 4/5; agree the payment method and expected timescale before handover.
10
Logbook, paperwork and aftercare
2 / 5Recorded checklist score for Carl Smith Salvage: 2/5; confirm the receipt, DVLA steps and follow-up contact before the vehicle leaves.
Location on Google Maps
Carl Smith Salvage, Labrador Turnpike Road, Fundenhall, Norwich, Norfolk, NR16 1EH, Norwich, NR16 1EH