1
Scrap-car price offered
4 / 5Recorded checklist score for Phelps Brothers Ltd: 4/5; ask for the net amount payable for your vehicle, including collection and deductions.
CUSTOMER FEEDBACK & ATF CHECKS
Phelps Brothers Ltd — Gloucester
Sudmeadow Road, Hempstead, Gloucester, GL2 5HG · GL2 5HG
Telephone: 0145 2527133
ATF permit: WP3095CP · Effective · Official register ↗
Business and ATF information
- Registered operator / permit holder
- J Phelps, R Phelps
- Site / facility name
- Phelps Brothers
- Licence-holder name in source record
- J G & R Phelps T/A Phelps Brothers
- Regulator
- Environment Agency
- Local authority
- Gloucester
- Permit reference
- WP3095CP
- Recorded permit status
- Effective
- Waste management licence number
- 48079
Published contact number: 01452 527133
Published opening hours
Monday–Thursday 08:00–16:30; Friday 08:00–15:30; Saturday and Sunday closed.
Published Gloucester site hours; confirm bank holidays.
Information source: Government ATF record; business-published branch information. Imported government ATF register record; permit status can change. These saved details are not a fresh confirmation of the permit’s current status.
How we assess customer feedback
Our ratings are based on feedback from customers who purchased or used the business’s services. Our team reviews the information supplied and compiles it against a consistent checklist, covering the customer experience from the quote to payment and paperwork. Some contributors may be personally known to our team; their feedback is assessed against the same criteria. Government ATF information is checked separately against the linked official register. The overall rating combines the nine customer-feedback service scores with the ATF register score, giving each check equal weight and rounding the result to a whole star.
Evidence behind this profile
Business and permit facts are separate from the customer-feedback checklist. The existing assessment scores have been retained; the additional public-record information does not represent a new mystery-shop, collection or payment test.
Published hours are branch-specific and should be confirmed before travel. Where a criterion lacks published transaction detail, that limitation is stated.
The ten-point checklist
2
Government ATF approval
5 / 5The recorded permit reference for Phelps Brothers Ltd is WP3095CP, with status “Effective” in the source record. Imported government ATF register record; permit status can change.
3
Certificate of Destruction on request
4 / 5Recorded checklist score for Phelps Brothers Ltd: 4/5; confirm who handles permanent scrapping and who issues any applicable destruction certificate.
4
Communication and response speed
4 / 5Recorded checklist score for Phelps Brothers Ltd: 4/5; contact the business to confirm its current response and booking arrangements.
5
Quote clarity and deductions
2 / 5Recorded checklist score for Phelps Brothers Ltd: 2/5; ask for the quote conditions and any possible deductions in writing.
6
Booking and flexibility
2 / 5Published hours: Monday–Thursday 08:00–16:30; Friday 08:00–15:30; Saturday and Sunday closed.. Recorded checklist score for Phelps Brothers Ltd: 2/5; confirm the available appointment window and cancellation arrangements.
7
Customer service and friendliness
3 / 5Recorded checklist score for Phelps Brothers Ltd: 3/5; consider the provider’s answers to your own questions alongside the recorded feedback score.
8
Collection or drop-off experience
3 / 5Recorded checklist score for Phelps Brothers Ltd: 3/5; confirm collection or public drop-off arrangements for the address shown.
9
Payment speed
4 / 5Recorded checklist score for Phelps Brothers Ltd: 4/5; agree the payment method and expected timescale before handover.
10
Logbook, paperwork and aftercare
2 / 5Recorded checklist score for Phelps Brothers Ltd: 2/5; confirm the receipt, DVLA steps and follow-up contact before the vehicle leaves.
Location on Google Maps
Sudmeadow Road, Hempstead, Gloucester, GL2 5HG, Gloucester, GL2 5HG