CUSTOMER FEEDBACK & ATF CHECKS

Robert Farrow & Sons — York

Canal Head, Pocklington, York, N Yorks, YO42 1NW · YO42 1NW

3 / 5 ★★★☆☆Customer feedback assessmentCompiled by our team · Includes ATF checkMeets the expected standard.

Telephone: +44 1759 302144

ATF permit: BP3095ZS · Effective · Official register ↗

Business and ATF information

Registered operator / permit holder
R Farrows and Sons
Site / facility name
R Farrow & Sons
Licence-holder name in source record
Robert Farrow & Sons
Regulator
Environment Agency
Local authority
East Riding of Yorkshire
Permit reference
BP3095ZS
Recorded permit status
Effective
Waste management licence number
60947

Information source: Government ATF register source record. Imported government ATF register record; permit status can change. These saved details are not a fresh confirmation of the permit’s current status.

How we assess customer feedback

Our ratings are based on feedback from customers who purchased or used the business’s services. Our team reviews the information supplied and compiles it against a consistent checklist, covering the customer experience from the quote to payment and paperwork. Some contributors may be personally known to our team; their feedback is assessed against the same criteria. Government ATF information is checked separately against the linked official register. The overall rating combines the nine customer-feedback service scores with the ATF register score, giving each check equal weight and rounding the result to a whole star.

Evidence behind this profile

Business and permit facts are separate from the customer-feedback checklist. The existing assessment scores have been retained; the additional public-record information does not represent a new mystery-shop, collection or payment test.

Where a criterion lacks published transaction detail, that limitation is stated.

Read the ratings and corrections policy

The ten-point checklist

1

Scrap-car price offered

2 / 5 ★★☆☆☆

Recorded checklist score for Robert Farrow & Sons: 2/5; ask for the net amount payable for your vehicle, including collection and deductions.

2

Government ATF approval

5 / 5 ★★★★★

The recorded permit reference for Robert Farrow & Sons is BP3095ZS, with status “Effective” in the source record. Imported government ATF register record; permit status can change.

3

Certificate of Destruction on request

2 / 5 ★★☆☆☆

Recorded checklist score for Robert Farrow & Sons: 2/5; confirm who handles permanent scrapping and who issues any applicable destruction certificate.

4

Communication and response speed

2 / 5 ★★☆☆☆

Recorded checklist score for Robert Farrow & Sons: 2/5; contact the business to confirm its current response and booking arrangements.

5

Quote clarity and deductions

4 / 5 ★★★★☆

Recorded checklist score for Robert Farrow & Sons: 4/5; ask for the quote conditions and any possible deductions in writing.

6

Booking and flexibility

1 / 5 ★☆☆☆☆

Recorded checklist score for Robert Farrow & Sons: 1/5; confirm the available appointment window and cancellation arrangements.

7

Customer service and friendliness

3 / 5 ★★★☆☆

Recorded checklist score for Robert Farrow & Sons: 3/5; consider the provider’s answers to your own questions alongside the recorded feedback score.

8

Collection or drop-off experience

2 / 5 ★★☆☆☆

Recorded checklist score for Robert Farrow & Sons: 2/5; confirm collection or public drop-off arrangements for the address shown.

9

Payment speed

2 / 5 ★★☆☆☆

Recorded checklist score for Robert Farrow & Sons: 2/5; agree the payment method and expected timescale before handover.

10

Logbook, paperwork and aftercare

4 / 5 ★★★★☆

Recorded checklist score for Robert Farrow & Sons: 4/5; confirm the receipt, DVLA steps and follow-up contact before the vehicle leaves.

Location on Google Maps

Canal Head, Pocklington, York, N Yorks, YO42 1NW, York, YO42 1NW

Open in Google Maps ↗

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