CUSTOMER FEEDBACK & ATF CHECKS

EMR Blaydon — Gateshead

Factory Road, Blaydon-on-Tyne, Tyne and Wear, NE21 5RZ · NE21 5RZ

2 / 5 ★★☆☆☆Customer feedback assessmentCompiled by our team · Includes ATF checkBelow the expected standard.

Telephone: +44 1914 143618

ATF permit: ZP3197ZK · Effective · Official register ↗

Business and ATF information

Registered operator / permit holder
EMR GROUP LIMITED
Site / facility name
E M R Blaydon - E L V
Licence-holder name in source record
European Metal Recycling Ltd
Regulator
Environment Agency
Local authority
Gateshead
Permit reference
ZP3197ZK
Recorded permit status
Effective
Waste management licence number
67453
Site type
A19: Metal Recycling Site (vehicle dismantler)
Permit issue date
26/02/1990
Recorded variation date
26/02/1990
Company number
02954623
Recorded company status
Active

Published contact number: 0191 414 3618

Company directors

Directors of the registered permit-holder company; directorship does not establish ownership. Source: Companies House current officers, checked 29 October 2026.

Published opening hours

Monday to Friday 7:00am to 5:00pm Saturday 7:00am to 12:00pm

Published branch hours; contact before visiting, especially on bank holidays.

Published services

Information source: Government ATF register; Companies House where matched; published branch information. Government ATF permit page checked on 29 October 2026; status can change.

How we assess customer feedback

Our ratings are based on feedback from customers who purchased or used the business’s services. Our team reviews the information supplied and compiles it against a consistent checklist, covering the customer experience from the quote to payment and paperwork. Some contributors may be personally known to our team; their feedback is assessed against the same criteria. Government ATF information is checked separately against the linked official register. The overall rating combines the nine customer-feedback service scores with the ATF register score, giving each check equal weight and rounding the result to a whole star.

Evidence behind this profile

Business and permit facts are separate from the customer-feedback checklist. The existing assessment scores have been retained; the additional public-record information does not represent a new mystery-shop, collection or payment test.

Company directors are sourced from the matched Companies House officer record. Published hours are branch-specific and should be confirmed before travel. Where a criterion lacks published transaction detail, that limitation is stated.

Read the ratings and corrections policy

The ten-point checklist

1

Scrap-car price offered

2 / 5 ★★☆☆☆

Recorded checklist score for EMR Blaydon: 2/5; ask for the net amount payable for your vehicle, including collection and deductions.

2

Government ATF approval

5 / 5 ★★★★★

The recorded permit reference for EMR Blaydon is ZP3197ZK, with status “Effective” in the source record. Government ATF permit page checked on 29 October 2026; status can change.

3

Certificate of Destruction on request

1 / 5 ★☆☆☆☆

Recorded checklist score for EMR Blaydon: 1/5; confirm who handles permanent scrapping and who issues any applicable destruction certificate.

4

Communication and response speed

2 / 5 ★★☆☆☆

Recorded checklist score for EMR Blaydon: 2/5; contact the business to confirm its current response and booking arrangements.

5

Quote clarity and deductions

3 / 5 ★★★☆☆

Recorded checklist score for EMR Blaydon: 3/5; ask for the quote conditions and any possible deductions in writing.

6

Booking and flexibility

3 / 5 ★★★☆☆

Published hours: Monday to Friday 7:00am to 5:00pm Saturday 7:00am to 12:00pm. Recorded checklist score for EMR Blaydon: 3/5; confirm the available appointment window and cancellation arrangements.

7

Customer service and friendliness

1 / 5 ★☆☆☆☆

Recorded checklist score for EMR Blaydon: 1/5; consider the provider’s answers to your own questions alongside the recorded feedback score.

8

Collection or drop-off experience

1 / 5 ★☆☆☆☆

Published services include Ferrous metal recycling and Non-ferrous metal recycling. Recorded checklist score for EMR Blaydon: 1/5; confirm collection or public drop-off arrangements for the address shown.

9

Payment speed

2 / 5 ★★☆☆☆

Recorded checklist score for EMR Blaydon: 2/5; agree the payment method and expected timescale before handover.

10

Logbook, paperwork and aftercare

1 / 5 ★☆☆☆☆

Recorded checklist score for EMR Blaydon: 1/5; confirm the receipt, DVLA steps and follow-up contact before the vehicle leaves.

Location on Google Maps

Factory Road, Blaydon-on-Tyne, Tyne and Wear, NE21 5RZ, Gateshead, NE21 5RZ

Open in Google Maps ↗

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