CUSTOMER FEEDBACK & ATF CHECKS

Norfolk Salvage — Norwich

Plot 3, Frans Green Ind Est, East Tuddenham, Norwich, Norfolk, NR20 3JQ · NR20 3JQ

3 / 5 ★★★☆☆Customer feedback assessmentCompiled by our team · Includes ATF checkMeets the expected standard.

Telephone: 0160 3881024

ATF permit: XP3594ND · Effective · Official register ↗

Business and ATF information

Registered operator / permit holder
NORFOLK SALVAGE VEHICLE RECYCLE LTD
Site / facility name
Norfolk Salvage
Licence-holder name in source record
NORFOLK SALVAGE VEHICLE RECYCLE LTD
Regulator
Environment Agency
Local authority
Breckland
Permit reference
XP3594ND
Recorded permit status
Effective
Waste management licence number
71359

Information source: Government ATF register source record. Imported government ATF register record; permit status can change. These saved details are not a fresh confirmation of the permit’s current status.

How we assess customer feedback

Our ratings are based on feedback from customers who purchased or used the business’s services. Our team reviews the information supplied and compiles it against a consistent checklist, covering the customer experience from the quote to payment and paperwork. Some contributors may be personally known to our team; their feedback is assessed against the same criteria. Government ATF information is checked separately against the linked official register. The overall rating combines the nine customer-feedback service scores with the ATF register score, giving each check equal weight and rounding the result to a whole star.

Evidence behind this profile

Business and permit facts are separate from the customer-feedback checklist. The existing assessment scores have been retained; the additional public-record information does not represent a new mystery-shop, collection or payment test.

Where a criterion lacks published transaction detail, that limitation is stated.

Read the ratings and corrections policy

The ten-point checklist

1

Scrap-car price offered

4 / 5 ★★★★☆

Recorded checklist score for Norfolk Salvage: 4/5; ask for the net amount payable for your vehicle, including collection and deductions.

2

Government ATF approval

5 / 5 ★★★★★

The recorded permit reference for Norfolk Salvage is XP3594ND, with status “Effective” in the source record. Imported government ATF register record; permit status can change.

3

Certificate of Destruction on request

2 / 5 ★★☆☆☆

Recorded checklist score for Norfolk Salvage: 2/5; confirm who handles permanent scrapping and who issues any applicable destruction certificate.

4

Communication and response speed

2 / 5 ★★☆☆☆

Recorded checklist score for Norfolk Salvage: 2/5; contact the business to confirm its current response and booking arrangements.

5

Quote clarity and deductions

4 / 5 ★★★★☆

Recorded checklist score for Norfolk Salvage: 4/5; ask for the quote conditions and any possible deductions in writing.

6

Booking and flexibility

4 / 5 ★★★★☆

Recorded checklist score for Norfolk Salvage: 4/5; confirm the available appointment window and cancellation arrangements.

7

Customer service and friendliness

3 / 5 ★★★☆☆

Recorded checklist score for Norfolk Salvage: 3/5; consider the provider’s answers to your own questions alongside the recorded feedback score.

8

Collection or drop-off experience

2 / 5 ★★☆☆☆

Recorded checklist score for Norfolk Salvage: 2/5; confirm collection or public drop-off arrangements for the address shown.

9

Payment speed

3 / 5 ★★★☆☆

Recorded checklist score for Norfolk Salvage: 3/5; agree the payment method and expected timescale before handover.

10

Logbook, paperwork and aftercare

2 / 5 ★★☆☆☆

Recorded checklist score for Norfolk Salvage: 2/5; confirm the receipt, DVLA steps and follow-up contact before the vehicle leaves.

Location on Google Maps

Plot 3, Frans Green Ind Est, East Tuddenham, Norwich, Norfolk, NR20 3JQ, Norwich, NR20 3JQ

Open in Google Maps ↗

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